RIIVS
RIIVS System
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New Users! Click here to register and get an account with the RIIVS website.
 
 
Help
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Help >> Frequently Asked Questions
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This page has answers to questions frequently sent to the RIIVS Help Desk. Please refer to the Implementation Guide for detailed reporting information.
 
General Questions
 
How can we correct/change the contact information for our company/agent?
I have forgotten my password. How do I reset it?
I have forgotten my User Name, how can I retrieve it?
How do I change my web account password?
What if a customer received a RIIVS notice and has insurance?
What if a customer received a RIIVS notice and the vehicle is only used seasonally?
What if a customer received a RIIVS notice and the vehicle is out of service?
What if a customer received a RIIVS notice and the customer is active military?
What if a customer received a RIIVS notice and the customer’s vehicle has been sold?
What if a customer received a RIIVS notice and the customer has moved and registered their vehicle in another state?
What if the customer received a RIIVS notice and doesn’t want to obtain liability insurance?
What happens if the customer does not respond to the RIIVS notice?
What if I have questions related to RIIVS?
What if I have a DMV related question?
The RIIVS notice states “If the customer does not take appropriate compliance action, a second notice will be sent…”. What is the time frame for the appropriate action?
Will the second notice have the same time frame for appropriate compliance action?
Is there a difference in the first or second notices?
Is manually logging on to www.riivs.com and providing insurance information the only way to clear or will submitting the insurance information in the next BOB clear the pending revocation?
The notice states that if the vehicle is not being operated the Insurer or Agent should logon to www.RIIVS.com to clear this?
 
Insurance Company Questions
 
Do insurance companies need to register each of their NAICs on the RIIVS website separately or should they just register under one NAIC?
Are insurance companies who write commercial-only policies required to report BOB data to RI?
Is the web site password totally independent of the FTP account credentials issued to insurance companies?
Our insurance company group includes three NAIC codes. Can we report all three companies in one Book of Business file or should we send three separate files?
Could you provide further clarification on the vehicle types that should be reported by insurance companies to RIIVS in the BOB files?
What is an insurance company sub user?
 
Agent (Producer) Questions
 
How do I register as an agent?
What if I don’t know my producer license number?
I’m an Agent. What is my user name?
What if a customer received a RIIVS notice and is insured under an Rhode Island Automobile Insurance Plan Policy?
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Q. How can we correct/change the contact information for our company/agent?

If you have not registered yet, please enter the correct contacts for RIIVS during registration. If you have registered, log in to the RIIVS.com website, click on Account Information, and change the contact information.

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Q. I have forgotten my password. How do I reset it?

You can reset your password by selecting the Forgot Password link located on the log in screen of the RIIVS website. After selecting this link you must provide the answer to the secret question. A temporary password will be sent to the functional contact for the account by answering the question correctly.

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Q. I have forgotten my User Name, how can I retrieve it?

If you are the main insurance company user, your User Name is the same as your NAIC number. If you are an insurance company sub-user, you chave to contact the main insurance company user who created your sub-user account. If you are insurance agent (producer), your user name is the same as your producer license number.

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Q. How do I change my web account password?

Login to the www.RIIVS.com website using your username and password, Select 'Account Information' at left hand side of the page, Check the 'Do you want to update your password?' check box and follow the steps. If you have previously submitted a secret question and answer, then the answer will be needed to modify the password.

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Q. What if a customer received a RIIVS notice and has insurance?

If the customer has insurance, they will need to contact their insurance company or agent. The insurance company or agent will then need to electronically transmit the insurance information using the RIIVS website. The customer must provide the reference number from the letter in order to submit the insurance information.

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Q. What if a customer received a RIIVS notice and the vehicle is only used seasonally?

If the vehicle is only used seasonally (RIGL 31-47-15.1 and 15.2) and liability insurance coverage has been suspended, the customer will need to contact their insurance company or agent. The insurance company or agent will need to electronically transmit this information using the RIIVS website. The customer must provide the reference number from their letter in order to submit this information.

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Q. What if a customer received a RIIVS notice and the vehicle is out of service?

If the vehicle is out of service (RIGL 31-47-15.1 and 15.2) and liability insurance coverage has been suspended, the customer will need to contact their insurance company or agent. The insurance company or agent will need to electronically transmit this information using the RIIVS website. The customer must provide the reference number from their letter in order to submit this information.

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Q. What if a customer received a RIIVS notice and the customer is active military?

If the customer is active military (RIGL 31-47-15.1 and 15.2) and liability insurance coverage has been suspended, the customer will need to contact their insurance company or agent. The insurance company or agent will need to electronically transmit this information using the RIIVS website. The customer must provide the reference number from their letter in order to submit this information.

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Q. What if a customer received a RIIVS notice and the customer’s vehicle has been sold?

If the vehicle has been sold, the customer will need to turn in the plates to the nearest DMV branch or submit an Affidavit for Cancellation of Registration for Lost Plates.

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Q. What if a customer received a RIIVS notice and the customer has moved and registered their vehicle in another state?

If the vehicle has been registered in another state, the customer will need to turn in their plates to the nearest DMV branch or submit an Affidavit for Cancellation of Registration for Lost Plates to the RI DMV.

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Q. What if the customer received a RIIVS notice and doesn’t want to obtain liability insurance?

If the customer does not wish to obtain liability insurance, Rhode Island Law requires that they cancel their registration and surrender their vehicle plates at the nearest DMV branch office.

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Q. What happens if the customer does not respond to the RIIVS notice?

Failure to respond to the notice will result in the revocation of the customer’s vehicle registration. If the registration is revoked, the customer will not be able to obtain or renew a Rhode Island driver’s license and obtain or renew any and all registrations. In order to clear the revocation, there will be a fee of $251.50 (inclusive of technology surcharge).

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Q. What if I have questions related to RIIVS?

If you have questions regarding the RIIVS notice or RIIVS.com you can reach RIIVS Customer Support at support@riivs.com.

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Q. What if I have a DMV related question?

If you have DMV related questions you can contact the RI DMV at (401)-462-4368.

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Q. The RIIVS notice states “If the customer does not take appropriate compliance action, a second notice will be sent…”. What is the time frame for the appropriate action?

The second notice will be generated 15 Days from the Letter Date of the initial notice.

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Q. Will the second notice have the same time frame for appropriate compliance action?

Yes, 15 days to respond before revocation.

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Q. Is there a difference in the first or second notices?

Yes, the top right of the letter will indicate “Final Notice” instead of “Notice” which appears on the first notice.

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Q. Is manually logging on to www.riivs.com and providing insurance information the only way to clear or will submitting the insurance information in the next BOB clear the pending revocation?

If the insurance appears in the next BOB file it will also clear the pending revocation.

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Q. The notice states that if the vehicle is not being operated the Insurer or Agent should logon to www.RIIVS.com to clear this?

If the vehicle is not being operated, the customer may suspend liability insurance coverage with their insurer or agent. Rhode Island has a specific law code for this as referenced in the notice. The only way to indicate this is through the RIIVS website. This will clear the pending revocation.

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Q. Do insurance companies need to register each of their NAICs on the RIIVS website separately or should they just register under one NAIC?

Insurance companies need to register each of their NAICs separately

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Q. Are insurance companies who write commercial-only policies required to report BOB data to RI?

Reporting for commercial policies is highly encouraged but it is not mandatory. However, you still need to register on RIIVS. During registration, you can indicate that your company issues only commercial automobile policies in RI.

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Q. Is the web site password totally independent of the FTP account credentials issued to insurance companies?

Yes, these are independent.

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Q. Our insurance company group includes three NAIC codes. Can we report all three companies in one Book of Business file or should we send three separate files?

Insurance companies must submit one Book of Business file per NAIC number.

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Q. Could you provide further clarification on the vehicle types that should be reported by insurance companies to RIIVS in the BOB files?

Vehicle Type BOB reported to RIIVS?
Passenger Yes
Rugged Terrain No
Van Yes
Truck Yes
Bus Yes
Trailer No
Motor Home Yes
Mobile Home No
Manufactured Dwelling No
Boat No
Motorcycle Yes
Quadricycle No
Snowmobile No
Special Mobile No
Truck Camper No
Golf Cart No
Trike Yes

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Q. What is an insurance company sub user?

An insurance company sub user is an additional user that can be added by the main insurance company user to report RIIVS compliance information on behalf of the insurance company. This functionality is more commonly used by insurance companies in the call center customer support capacity. Insurance company agents can register separately. The sub user can only report for the insurance company that the sub user account was created under. To create a sub user account the main insurance company user must login to their www.RIIVS.com account. A separate sub user account should be created for each sub user.

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Q. How do I register as an agent?

You will go to the home page of the RIIVS website and click on Registration. On the registration page you will need to enter your producer license number (assigned by RI DBR) and your birthdate. You will then follow the prompts to set up your agent account.

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Q. What if I don’t know my producer license number?

You can search for the producer license number with the RI Department of Business Registration at http://www.dbr.state.ri.us/divisions/insurance/licensestatus.php.

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Q. I’m an Agent. What is my user name?

The user name will be the producer license number issued by the RI DBR that was used to register the account. The user name cannot be changed.

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Q. What if a customer received a RIIVS notice and is insured under an Rhode Island Automobile Insurance Plan Policy?

If the customer is insured under an Rhode Island Automobile Insurance Plan Policy, the insurer or agent can electronically transmit the insurance information using the RIIVS website. The insurer or agent will need the RIIVS Reference Number from the letter in order to submit the insurance information. If the NAIC and/or policy number has not been assigned yet, 11111 should be used as the NAIC and the EASi Reference Number used as the policy number.

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